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Terms & Conditions

INTRODUCTION

The Cool Kidz Mealz website is owned and operated by Cool Kidz Mealz ABN 20983959759. Cool Kidz Mealz regards customer privacy as an important part of our relationship with our customers. Our Terms and Conditions and Privacy Policy applies to all Cool Kidz Mealz users and conforms to Internet privacy standards.

You must only use this Website for which it is intended to be used generally and not for any malicious purpose.

You must not attempt to access or access the Website from any place or in any circumstance where such access may be illegal.

All visual depictions and photographs in relation to any product or appearing on our website are intended to be indicative only.

 By accessing or using this site, you acknowledge that you have read, understand and agree to be bound by these terms of use. If you do not agree to the Terms of Use regarding this statement, then please do not use this site.

MEAL ORDERS

Upon purchasing a product or service from us, you acknowledge that we may request certain personal identifiable details from you. These details may include contact information (such as name, email, phone number and delivery address). In addition, you may be required to provide financial information (such as credit card number, expiration date and CCV).

We use this information for billing purposes, order clarification and delivery details. If we have difficulty processing an order, we will use this information to contact you.

By placing an order, you acknowledge that you agree to pay for (including the delivery) and accept delivery of the goods ordered. Should you cancel an order, we send you written confirmation of the cancellation prior to goods being dispatched and a refund being approved.

ALLERGIES

It is the responsibility of the Customer to refer to the ingredient list and Nutritional Information Panel of each meal before purchase. Please be aware that allergy prone ingredients may be present in certain meals.

Cool Kidz Mealz accepts no liability to any allergic reaction by a Customer because of consuming a Cool Kidz Meal or product.

DELIVERY POLICY

Upon receipt of your online order, you will receive a confirmation email from Cool Kidz Mealz containing your order details (provided you have provided the correct email address).

Delivery areas are to Metropolitan Melbourne.

We do not deliver outside the Standard Delivery Date or Zone other than by pre-negotiated arrangement. If We agree to do either of these at Your request, we may charge you an additional amount as reasonably determined by Us.

Delivery to Regional Victoria can be negotiated through prior arrangement for bulk orders.

Cool Kidz Orders are delivered Monday to Friday from 5.00 a.m. to 2.00 p.m. Orders Need to be received by Fridays at 12.00 p.m. to ensure guaranteed delivery for the next week.

Delivery addresses may not be altered once an order has been placed.

Cool Kidz Mealz cannot give or adhere to a request for a specific delivery time.

Cool Kidz Mealz accepts no liability for the loss or deterioration of any products once they have been delivered in accordance with the Customer delivery instructions and our terms and conditions.

Cool Kidz Mealz will not be held liable for any financial or physical damages of any kind.

Cool Kidz Mealz will not replace or provide a refund for any meals ordered by the customer by mistake.

Cool Kidz Mealz reserves the right to refuse delivery of a product to a delivery address if we determine that the delivery instructions are not appropriate for any reason. The Customer must ensure the delivery address is safe to enable us to deliver the products without undue interference or impediment. We ask you to inform us of any potential hazards in your delivery instructions such as a dog, building construction or hazardous materials.

Meals will be delivered frozen and are packaged in an insulated cooler bag. The customer is required to purchase a bag at the checkout and to leave the bag out for subsequent orders to be placed into. We advise that the meals should be placed into the freezer as soon as possible. It is the Customers responsibility to refer to storage and cooking instructions and as such, Cool Kidz Mealz will not be held liable for any financial or physical damages of any kind.

If for any reason you are not satisfied with your product for a legitimate reason such as:

  • The order was missing a meal;
  • The order was damaged; or
  • You have received an incorrect meal,

We will offer an appropriate refund if you can show that the product you were charged for was not provided as it should have been. Depending on the circumstances, at our sole discretion, we may provide a full or partial refund of the purchase price. Alternatively, we may provide you with a credit to be applied to future deliveries.

Customers must notify Cool Kidz Mealz within 24 hours of delivery by phone on 0447724407 to qualify for a refund.

Failure to comply with these policies will result in no replacement meal, refund or credit.

This refund policy does not apply to goods which have been open, used or damaged after delivery, or if any attempt has been made to alter the product.

If you receive a delivery in error, you must contact Cool Kidz Mealz on 0447724407 within four (4) hours to organise a delivery pick-up of that order.

Failure to contact Cool Kidz Mealz within the designated time will deem the products spoiled and your acceptance of the delivery, which you will be charged for.

Cool Kidz Mealz will refund payment if there is a confirmed error at our end and you have been incorrectly charged.

All products and orders must be returned in their original condition.

Failure by the Customer to adhere to the terms and conditions of Cool Kidz Mealz will prohibit any refunds or credits being issued.

GIFT VOUCHERS

-Purchased gift vouchers can be redeemed as per the voucher terms and conditions.

-Deliveries for gift vouchers will only be to metropolitan Melbourne region.

-Please ensure that the recipient of a gift voucher lives within the designated delivery zone.

DISCOUNT CODE USAGE

Cool Kidz Mealz will honour discount codes supplied directly to customers by Cool Kidz Mealz only. Discount codes are to be used for their intended purpose only.

Cool Kidz Mealz reserves the right to refuse and cancel any orders that have used a discount code incorrectly, outside it’s intended purpose, or that has not been supplied directly to the customer by Cool Kidz Mealz.

Discount codes do not apply to Gift Vouchers.

COLLECTION OF INFORMATION

To use the Cool Kidz Mealz website, you may be required to disclose information for us to provide the best service possible. This may be via telephone, email, mail, or directly through our website and through interaction with the Cool Kidz team.

USE OF COLLECTED INFORMATION

Any details collected from a customer is required to provide you with our products and a high level of customer service. Please refer to our Privacy Policy for detailed information.

ACCESS TO COLLECTED INFORMATION

If you no longer require our service, or if your personal identifiable information changes, you may correct, update, delete or deactivate it by emailing us at hello@coolkidzmealz.com.au

  • The customer enters their account details.
  • Account balances are not transferable to another party.

All fees stated for Meals and products are correct at the time of purchase however we reserve the right to change these if we deem appropriate. Accounts for paid orders are a once-off transaction between the Account holder and Cool Kidz Mealz.

Prior to the dispatch of any meal and service, full payment must be made by the Account holder via Shopify, the company responsible for facilitating the direct debit payment system on behalf of Cool Kidz Mealz in accordance with the Cool Kidz Mealz terms and conditions.

Transactions for meal and service payments are one off for the requested purchase.

If you do not have sufficient funds available at the time of the transaction, your order will not be submitted for the next scheduled delivery day.

After ordering online, you will receive confirmation via email from Cool Kidz Mealz containing your payment details (provided you have given the correct email address). No refunds will be provided where the Customer has not adhered to the payment terms and conditions of Shopify and Cool Kidz Mealz.

COMMUNICATIONS

Cool Kidz Mealz uses personally identifiable information for essential communication. These may include emails, SMS, accounts information and customer service details.

We may also use this information for other purposes such as promotional Emails, SMS order reminders, newsletters and offers.

If at any time you do not wish to receive such correspondence, you can request to be removed from any mailing lists by unsubscribing or emailing us at hello@coolkidzmealz.com.au

OWNERSHIP, SITE CONTENTS AND USE RESTRICTIONS

All material on the Cool Kidz Mealz Website is protected by Copyright under the laws of Australia and other countries through international treaties.

All rights, including Copyright, in all content, other material and compilations contained in, or used to create or support this site are owned or controlled, and are reserved by Cool Kidz Mealz. Collectively referred to as the Contents and not limited to, includes text, logos, video images, graphics, audio clips, button icons, navigational and other software.

All work on the Cool Kidz Mealz website is copyright. Under no circumstances can any of the material be reproduced, redistributed, republished, transmitted, stored in a retrieval system or commercially exploited in any way. Apart from any other use as permitted under the Copyright Act 1968, all other rights are reserved.

THIRD PARTIES

Cool Kidz Mealz does not collect your personal information for any third party agent/service providers not directly related to us.

Cool Kidz Mealz does not share any information with any third parties for any unknown or unrelated uses.

LEGAL

Cool Kidz Mealz reserves the right to disclose your personal identifiable information as required by law when we believe it necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

LINKS

Links on the Cool Kidz Mealz site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of:

coolkidzmealz.com.au & coolkidsmeals.com.au

CANCELLATION POLICY

If you wish to cancel your order, Cool Kidz Mealz requires a minimum notice of 48 hours prior to order cut off. This must be done by calling us on 0447724407.

CHANGES TO TERMS AND CONDITIONS AND PRIVACY POLICY

Cool Kidz Mealz reserves the right to modify our Terms and Conditions and Privacy Policy at any time, so please review it frequently. We will post those changes to our statements and other places we deem appropriate.

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