10% off your first order - use 'COOL' at checkout (min order $55)

FAQs

What’s in our recipes?

Ingredient integrity is the most important thing to us. All our meals are made with the best whole foods with no added colours or preservatives.  We add flavour naturally using top quality vegetables and meats. All the chicken and egg found in your meal is free range. We also only use sustainably caught Hoki in our fish pie which is certified by the Marine Stewardship Council. We endeavour to use Australian produce where possible.

What should I do with my packaging?

The environment is your child’s future and we care a whole lot about that. We aim to keep our production and packaging waste to a minimum. Both the outer cardboard sleeve and the black meal tray are 100% recyclable. The sealing film can not be recycled and should be discarded. Wash your tray before adding it to your recycle bin or keep it for pantry or fridge storage containers. Maybe even use them on the kids desk to keep pencils and crayons in etc. Or you could even pierce little holes in the bottom and get the kids propagating seedlings in them!

How have you determined portion sizes?

We want your children to be satisfied by our meals. Weights of our meals are 350 grams to cater for the requirements of varying age groups. If you find the meals are too large, divide the meals between the kids or eat it yourself. You won’t be disappointed!

Why are the meals frozen?

Simple! Because we don’t use preservatives in our meals, freezing is the purest form of preservation to lock in nutrients and maintain ingredient integrity. Freezing also means greater convenience for you and there is no food wastage at our end or yours!

What’s the best way to prepare the meal?

Meals can be heated in the oven or microwave. Many of our meals are recommended to be re heated in the oven. Whilst this takes longer, the end result is far superior adding to the enjoyment and sensory pleasure of the meal. The trays are heat resistent to 220 deg celsius. Refer to the specific information on each package of each meal for cooking times and instructions. Meals are best heated directly from frozen. Note that oven and microwave cooking times can vary considerably depending on your appliances. Please be aware of steam which may be released when you peel back the film and don’t let children handle the hot trays.

Can I return a product?

If you are unhappy with your product or our service, we apologise. We are a start up business! Whilst we have worked towards providing the best service we can, we do anticipate that “teething problems” may arise. Please don’t post it on line. Give us a chance to resolve any problems by contacting us. Customer service and quality is extremely important to us and we’ll endeavour to fix it! Who knows, we might become good mates…

Delivery

Here’s some information about our home delivery service so you know exactly what to expect.

The Cool Kidz Mealz delivery service is a quick, convenient way to shop for healthy and delicious frozen children’s meals. We deliver to homes, child care facilities and schools throughout metropolitan Melbourne. However, as a start up family run business we are working to expand delivery to regional Victoria.

Peruse the menu and make your selections.

Please be aware Cool Kidz Mealz does have a minimum order of $50.00 AUD.

Do you have a child care facility, school or a group of family and friends who need help in the kitchen? If you order as a group, you could split the cost of delivery and save. Bulk deliveries to regional victoria can be pre arranged. If you are unsure whether we are able to deliver to your area, please contact us.

Orders are delivered Monday to Friday from 5.00 a.m to 2.00 p.m. Orders need to be received by Fridays at 12.00 p.m. to ensure guaranteed delivery for the next week (although if you need an urgent delivery, please don’t hesitate to contact us. We should be able to help).

You’re preferred delivery date can be selected at the checkout however times cannot be chosen. We hope you understand.

There is a standard delivery fee of $10.00 on each order in metropolitan Melbourne. Please contact us for fee deliveries to regional Victoria.

Our Cool Kidz Mealz delivery driver will leave your order at the front door or pre-arranged safe place.

Your meals are taken from the freezer and delivered in an insulated cooler bag. Please make sure you put them straight into the freezer or as soon as possible. Meals should remain frozen before heating for food safety. If the meal is defrosted in the refrigerator, the meal must be consumed within 2 days.

If you will not be home, please arrange with us to deliver to a different address such as a workplace or neighbours. Alternatively, we may need to reschedule a more suitable time.

Please note: some delivery days may be subject to a temporary change due to public holidays. You will be notified of any changes to your specified delivery day.

New customer information

New customers are required to purchase a Cool Kidz Mealz cooler bag on their first order, so we can deliver your meals safely.

The cooler bag is purchased once and required to be left out for collection at your next delivery.

Can I Purchase a Gift Voucher?

Of course! Cool Kidz Mealz make awesome gifts, especially for new parents, friends or family needing a bit of help. By giving a gift voucher, the recipient can choose the meals they like rather than you trying to guess. Ordering is easy. Just visit the orders page and follow the prompts. After completing your order, the gift voucher will be sent to you via email. You’re then able to print the voucher or forward it to the recipient with a note. Please ensure the recipient lives within the designated delivery zones.

Wholesale enquiries

If you are interested in becoming a stockist of Cool Kidz Mealz in your store, then we would love to have a conversation with you! Drop us an email and let’s get it happening!

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